Takealot refuses returns!!

I placed an order for a car cover. Can I add that I chose the specific car cover as per the description stated it would fit my car. It didn't. In fact it was way too big. I wasn't upset, just booked a return. I thought I would drop it at the takealot warehouse but unfortunately wasn't able to. I then relogged the now cancelled return and booked a return again for them to collect from me. I was shocked to see it was declined. The agent said although the 1st return was lodged in the 1st 30 days, the 2nd one was done on day 35. What I don't get is that I initially logged it on time and when I see I cudnt drop it I logged the same product again. Takealot can see that it was my intention to return the product. What makes it worse is that I didn't want a cash refund, just wanted to return for a smaller car cover or for a credit. How am I being treated fairly, especially since I have been a long time supporter of takealot, with a history of minimal returns. Even given all this the team leader refused to make an exception. This is terrible service