Takealot refuses return on product that doesnt work - doesnt communicate nor return faulty product

I purchased an Apple TV 32GB 4th generation - return reference RRN-3395-d5b4 from Takealot. I set the product up with my TV after moving house, the remote does not work. This product cost more than R2k. Again, I am unable to use this defective product - the remote doesn't work and it is impossible to watch anything. I put it straight back into the box and returned it. Takealot then refused the return throwing their policy at me. Does this mean every time someone returns a product that doesn't work properly they throw the policy at them? Had I purchased the product from Apple the situation would have been different? I have spent in excess of R20 000 from Takealot in the last year and have been a good customer, giving references for products etc. I will not be using them in future nor will I be recommending them. They provided me with no feedback on this, I had the phone the call centre and they have not even returned the product to me. This Is shocking and the company seems to be hiding behind the internet as there is no offices you can go to or leadership to escalate to. Where is this product now and in actual fact I expect my money back because Takealot is taking chances here. My number is *** and email is ***. I will be surprised if I even get a reply.