MB
Muhammad B
1 reviews | Active since Dec 2015
05 Jan 2016, 00:13
Takealot refuses full refund
I purchased an item from takealot and also used a copoun. Then I decided to swop the item. So when I did do that takealot told me I rather take a full refund. Now they refuse to refund me the copoun amount. When I emailed them they rep**** saying they have escalated the problem and they never got back to me. I telephonically contacted them and they promised me a call by the end of the day and sadly nothing has been done. This is terrible service and disappointing.
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takealot.com's replyOfficial
05 Jan 2016, 13:22Hello msbassa,
We are sorry that you were not informed of your coupon code that was re-issued and emailed to you separately to be redeemed on a new order. We have addressed this to ensure that thorough information is sent out to our customers in the future. When we refund orders and more than one payment method was used to pay for the order we refund those payment methods respectively. We take full responsibility for the miscommunication as we should have informed you about this immediately. We have tried to get in touch with you and sent you an email to clarify the concerns that you have highlighted.
Regards
Takealot.com
We are sorry that you were not informed of your coupon code that was re-issued and emailed to you separately to be redeemed on a new order. We have addressed this to ensure that thorough information is sent out to our customers in the future. When we refund orders and more than one payment method was used to pay for the order we refund those payment methods respectively. We take full responsibility for the miscommunication as we should have informed you about this immediately. We have tried to get in touch with you and sent you an email to clarify the concerns that you have highlighted.
Regards
Takealot.com
takealot.com's reply05 Jan 2016, 13:22
Official
Hello msbassa,
We are sorry that you were not informed of your coupon code that was re-issued and emailed to you separately to be redeemed on a new order. We have addressed this to ensure that thorough information is sent out to our customers in the future. When we refund orders and more than one payment method was used to pay for the order we refund those payment methods respectively. We take full responsibility for the miscommunication as we should have informed you about this immediately. We have tried to get in touch with you and sent you an email to clarify the concerns that you have highlighted.
Regards
Takealot.com
We are sorry that you were not informed of your coupon code that was re-issued and emailed to you separately to be redeemed on a new order. We have addressed this to ensure that thorough information is sent out to our customers in the future. When we refund orders and more than one payment method was used to pay for the order we refund those payment methods respectively. We take full responsibility for the miscommunication as we should have informed you about this immediately. We have tried to get in touch with you and sent you an email to clarify the concerns that you have highlighted.
Regards
Takealot.com