Takealot refused to refund good they damaged

I ordered a mini Telefunken bar fridge from Takealot, they failed to mention on their site that the fridge only gets down to 5 degrees and after starting to use it I found that it maybe got down to 8 degrees which is not cold enough for a bar fridge. I thus returned the fridge, Takealot collected the fridge and 3 days later I received an email that they cannot refund or replace the fridge as there was visible user damage. After many email they eventually said that there was a scratch on the door of the fridge which they blamed on me. The fridge was not scratched when it got collected and if it was scratched it must have happened during transport on in their warehouse.<br> <br> It is amazing that one of Takealot's employees can damage the fridge and then blame it on me. A warning to all Takealot customers, if you return anything make sure the courier checks what is collected before it is taken away and make him sign that there is no visible damage. This is something Takealot should do on their own which they don't, so if they do damage the product they can just blame it on their customers.<br> <br> Socking customer service and what they have done in this instance amounts to *****.<br>