Takealot Refused My Return After I Was Told I Could Test the Machine

I am extremely disappointed with Takealot and the way my return has been handled. MIND YOU IT TOOK ME A ALMOST 2 WEEKS REQUESTING THE COLLECTION SINCE THE 4 AUG OF WHER MACHINE WAS COLLECT FRIDAY THE 14TH AND NOW REJECTED AFTER MANY CALLS AND CONFIRMATIONS OF RETURN A CREDIT APPROVAL NOW THIS IM SO ANGRY

I purchased a Defy 8kg washing machine and, within one day, I contacted Takealot because I was unhappy with the machine and wanted to return it. I connected the water and tested the machine, as I understood from the advice I received that I could test it and return it if I was not satisfied.

Takealot has now rejected my return, stating that the machine was "used" and that the transit bolts were still attached.

I find this extremely frustrating because how is a customer expected to know whether a washing machine is suitable without testing it? I did not use the machine for an extended period, damage it or deliberately misuse it. It was tested shortly after delivery and the return was requested immediately.

I was also not informed, before testing the machine, that connecting and testing it would automatically invalidate my return.

Takealot is now relying on its "unused" requirement after the fact, despite the fact that I had sought assistance and was advised that I could return the machine.

I am requesting that Takealot urgently review this matter at a senior level, review the advice given to me by customer service, and reconsider the refusal of my return.

This is not about trying to return an old or damaged appliance. This was a one-day-old washing machine, and I acted immediately after testing it.

I expect Takealot to provide a fair resolution rather than simply closing the matter by stating that the product was "used."

I will escalate this matter to the appropriate consumer authorities if Takealot refuses to properly investigate the circumstances surrounding the advice I received.

Takealot, please investigate this properly and resolve my return.