Takealot refuse to deliver order after incorrect advice regarding splitting of order

Pathetic service!!!! Due the long time it took to process an order, I contacted Takealot which resulted in me "splitting" the order. At no stage did the consultant advise me that because of this I will, have to also collect the Thesaurus worth Approx. R58. It was my understanding that I collect the items that were ready while the other's would be couriered.

Had the consultant advised me correctly (which she probably did not know) I would have: 1 Waited for the entire order to be complete or 2 Cancel the entire order and bought the items at CNA, PNA, Waltons, Makro, Game, or any other store that sells stationery.

Takealot refuses to deliver the items and expects me to collect the items or issue me with a voucher after I advised them I want my Takealot account closed. I advised a supervisor during a telephone conversation that they could issue the voucher to my bother who also has an account with Talealot. She obviously did not know this was not possible as she only advised me in an email that is could not be done, not during the conversation.

This is the second time in less than 4 months I’ve had to deal with Takealot's pathetic customer service. Their consultants AND supervisors need to undergo customer service training and need to learn their SOP and term's and conditions. I requested to close my account and want nothing to do with the company.

They are willing to see a customer close an account rather than admit their mistake and correct it. Expecting a customer to drive all the way to collect a book worth about R58 is ridiculous. I paid with money not vouchers, so I either expect delivery or my money back.

Try and find a contact number or email on their website!!!! Unlike other websites, it is almost as if they do not want to deal with customers. Absolutely pathetic service and waste of time.

You order online for convenience, not to have your time and money wasted and end up having to deal with *********** staff.