TAKEALOT - REFUSAL TO COLLECT AND REPLACE DAMAGED HEADBOARD DELIVERED BY TAKEALOT

I order a KING SIZE HEADBOARD from Takealot. It was delivered by truck and when the packaging was removed we found it was damaged. I requested an urgent collection of the damaged headboard. Takealot sent a small bakkie with a canopy and only 1 person to load the KING SIZE HEADBOARD. We informed TAKEALOT via a Facebook message that the KING SIZE HEADBOARD must be collected by a truck as it won't fit on a bakkie. They sent another driver also in a bakkie. They assured me a truck is on the way. The truck never arrived. Today I got a notification that they will not collect the headboard as it is under warranty from their supplier and I must contact their supplier to get this mess sorted out and get a replacement KING SIZE HEADBOARD. I paid a lot of money and now TAKEALOT is just ignoring the fact that the headboard was already damaged when it was wrapped.