Takealot Refund/replament service SUCKS

Worst service i've experienced in years. Started off with a return of a faulty flatscreen TV (In Box). Still within warrentee period (5yrs with Sinotec). so i forgot to return the remote but did so a week later due to missing the courier (who did not advise as to when they fetching). Booking i of Tv and Remote was done at the warehouse out in Montague gardens/Milnerton. Everything was done online so no paperwork or signatures required. When i started querying the status of the replacement a week later. i ws asked when and where i returned the Tv and Remote. after explaining on numerous times (emails i have as back up) via back and forth emails (with various consultants) over 10 day period. i decided to go in and query the issues. i was rudely spoken over by Owen at Returns, i asked to speak to asenior but as it would be there was no senior in that division. then i asked to assisted by someone else or via customer serice as hat is in essence what i was looking for.. So long story short, im still awaiting feedback to the day of my refund, replacement or any feedback for that matter.