Takealot Refund Requested Twice and still not paidpaid

I bought a Microwave with Takealot.com. It was Defective. I requested the return to be funded to my account on the 10th of May 2024. On the 14th of May 2024, someone at Takealot.com decided to cancel my request. I then queried this cancellation and was advised to resubmit a return request on the 14th of May 2024.

On the 19th, I was advised that my refund will take 3 to 5 working days. I advised Michelle that because I requested the refund on the 10th and it got cancelled in error, can she request my matter to be expedited.

They refuse to expedite this matter even though it's there fault that my request was cancelled the first time around.

They believe in Customer Service, just asking as you are buying from them, but when it comes to defective items and refunds, they take 5 business working days