Takealot refund process is a joke.

I ordered something on takealot before Christmas and I received my package on the 19th of December. When I opened my package the wrong item was inside despite the label saying that it was the item I ORDERED. I returned the package immediately the woman at the pick up point assured me that she would log the return and that she would email me with my return reference number. I waited waited and eventually received the e-mail. I was told that I would need to log on to my returns and exchanges portal, which I did, to check the status.

Currently, it has been 3 weeks, with multiple emails and three phone calls later - I still do not have my refund.

I forgot to add that takealot no longer had the actual item I ordered in stock.

I called a few days ago and the the woman on the phone assured me that something would be done. Apparently my order had not even been picked up at the Westlake pick up point yet and they were the cause of the delay. She said she'd follow up and email me. She never did.

When I called on Tuesday the customer services assistant told me that nothing had actually been done regarding the REFUND. She requested my banking details then she'd follow up but again it's been two days and no word. Takealot's customer services department leaves alot to be desired. It has been 3 weeks and takealot has still not refunded or reached out to me, I have been doing all the communication and they've been dragging their feet. They are offered no sincere apologies and all I received was standardized robot communication and surveys to complete. I am disturbed by takealot and their lack of customer service s****s and why exactly it take so long for a refund to be completed when it was their error from the beginning. I can definitely say I will never purchase from takealot again. Their lack of accountability and urgency when they have made an error is astounding.