MP
Marguerite P

1 reviews | Active since Dec 2015

23 Dec 2015, 11:59

Takealot Refund Policy with vouchers

My latest order was for about 10 items and more than R4,000. I selected to pick it up at the warehouse.<br> <br> When I collected the last item, a babygrow, I saw that it was the wrong size. I am sure I have made the correct selection, but I cannot see that on my profile and I am unable to fight that battle. I immediately went to the refund desk to return it.<br> <br> The price was R180. They then told me that they will give me a R80 credit on my profile, but that they will give me a voucher for the R100, because I used a voucher in the purchase.<br> <br> This is beyond ridiculous! How is it that they can decide that out of the 10 items and more than R4,000 spent, the voucher is now applicable to this babygrow for R180.<br> <br> This means I do not have a R180 credit, but now I have to spend another R250 with them in order to get my R100 back.<br> <br> I believe this is totally ********* and they have difinately now lost a regular client in me.<br> <br>

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Replies (1)
takealot.com
takealot.com's reply23 Dec 2015, 13:33
Official
Hello MargPret,

Thank you for taking our complaints team's call to clarify our policy with regards to the refunding of orders where promotional coupons were used. Once again we apologise for the unpleasant experience and appreciate the opportunity to resolve this matter with you.

Kind Regards,
takealot.com