Takealot refund joke

I am extremely disappointed with the recent experience I had with Takealot's customer service. I purchased a watch charger from them, but unfortunately, it did not fit my watch. I logged a return and dropped of the charger at one of their pick up points in it's original packaging as I received it.

My refund on my return was declined due to the packaging having been opened. This is absolutely ridiculous! How are customers supposed to check or test a product without opening the packaging? It's a Catch-22 situation that leaves customers stuck with faulty or incorrect items.

It took 2 weeks to resolve this issue and having to explain to a number of agents that it is physically impossible to check an item without taking it out of the packaging. It's frustrating to encounter such poor customer service from a company that claims to prioritize customer satisfaction.

As a loyal customer, I expected better from Takealot. Unfortunately, this experience has left a bitter taste in my mouth, and I'll be reconsidering future purchases from them and am grateful that Amazon SA has come online.