Takealot refund ****

I bought a product that was defective from them and immediately requested a return and refund. I selected the refund into my bank account option as I had paid with a EFT. After a couple of days I received a email that return/refund was processed and I would receive my money back into my account in 3-5 days. A week later I notice I still have not received my refund. I call the call center and consultant tells me that I have the amount in store credit? I tell her that is not what I requested and wanted money refunded to me. She proceeds to request my banking information and then lie that it will take 1 day then send me a email 5 min later with the 3-5 days story. This seems to be a deliberate **** by this company to assume you won’t follow up on whether your money has been refunded and then plead ignorance to say that is was processed as store credit? I never even received a email informing me about any store credit. Beware when dealing with this lot