Takealot Refund a disaster

I've been awaiting for my refund for nine days now There's no communication what's soo ever nothing, when I check on the app its been setting on refund Concluded for five days now . They send wrong school shoe size twice, I gave them two chances of giving me the correct( product) school shoe size, due to the trust an loyalty that I had to takealot.. Im soo disappointed, It's like they want me to give up on my money .i just want my money back please