Takealot really poor when things go wrong

Generally had a very good experience with Takealot over time but my most recent one has been exceptionally poor and just leaves a really bad taste in my mouth. Extreme frustration in that I am unable to speak to a person to resolve the matter or just get simple feedback. An order was placed for alcohol delivery just before the most recent ban (placed on 29 December) which understandably could not be fulfilled due to the regulations. I also paid for guaranteed delivery. Now that the ban has been lifted, 4 days later I am still waiting for the delivery. I have had mail correspondence saying that this was delivered (during the lockdown which would have been *******) which it was not and I cannot get an answer to the question as to when it will be delivered - my account still reflects "not yet shipped". Really poor experience and not a service I would recommend.