TAKEALOT ****** CUSTOMER SERVICE

i ordered a notebook from Takealot a few weeks ago, it was then delivered and everything was fine. less than a week later the notebook was then damaged and that was then when lockdown had started. i arranged for them to collect the faulty item but i was then told that they could not based on the fact that it was not part of their essential regulations. Irritating and frustrating as it was i understood, when we then moved to level 4 the item was collected from my home. 2 weeks later i was then told that they will not be replacing the item as the warehouse confirmed that the item had a crack and that was the reason for they will not be replacing the item. i told them i refuse to be held accountable for something i did not do if i was the one that cracked the screen i would have arranged to get it fixed instead of fighting back and forth with the. aftwewr several back and forth emails i told the consultants that i no longer require them to replace the item i now demand my full refund as they failed to assist me. but everyday i was told the same thing. yesterday (20.05.2020) the takealot tema send me an email to say that they will be sending back the faulty notebook but i told them that i will not accept it. they then still went on and delivered the item at a time they knew that i will be at work then went right along and the driver ridely forced my poor mom to take the package as he was told not to come back with it. what must i now do with this notebook that is not working can i please get assistance on this!!!! If this notebook was picked up in sandton and was for a white person this would have been resolved precisely and accurately but because it was in Soweto and from a black person you guys want to take my hard earned money so your whitecapatalist can benefit!!!!! never give me my money bac****!