TAKEALOT - R75 credit for undelivered order worth R200! !

I have been shopping at Takealot for more than 2 year's, spending quite a lot of money with no problems. However , a few months back my order was delivered incomplete. I raised a query with Takealot requesting a copy of the signed DN, as the parcel was delivered when I was not at home. I sent more than 20 emails and every time the email was "escalated " to another department. My order was short delivered with items to a value of more than R300. After months of emailing back and forth, Takealot gave me a voucher of R75 which I could not claim as the token number did not work. To date, almost a year later, no update on my query. Takealot is not living up to their policies and practices - will never spend a dime shopping at Takealot ever!