Takealot ****py and Illogical Returns Service

I bough an Intex Pool with metal frame in November 2023 and the pump that came with the pool has now stopped working. Keeping in mind this is still under warranty (6 months), and a relatively quick and easy fix in my mind to just replace the pool pump, I logged a query with takealot to just replace the pump. No answer on email was provided and thus I decided to phone them after having to search google quite far and wide to get their number. I spoke to a consultant who advised me that they must take back the whole package (Pool body, frame, pump and pipes) for this to be logged as a return. That sounded like a lot of work and I also did not want to waste the 6500 liters of water that is already in it. I then asked, who is going to pay for the water since this is then because of a faulty component sold to me, no answer is provided and she keeps on insisting that the whole package must be returned. I asked to be transferred to a manager that can actually help me and she can't because she is working remotely and she will need to get her manager to phone me back. I'm waiting, nothing yet and no response to my email. I have been a customer of takealot for years, why should things be this difficult???