Takealot puts the emphasis on take... Taking FROM customers

Placed an order on Thursday, 26 Jan for delivery today, 28 Jan. On checking the app shows delivery not shipped. I sent an email at 12... No response. When I called now the excuse is that the problem is with their jhb warehouse who needs to reboot their system. How is this the customers problem. Nobody bothers to contact the customer to keep the informed of delays. Apathetic service and attitude from the customer service agents.