Takealot putrid delivery service

Had my delivery scheduled, the driver did not make any attempt to deliver my parcel but I received a message that I was not available, yet I waited the entire day. Contacted their call centre who stated they have escalated the issue to get the driver to return to me ( How can you return to a place you haven't been?), and that I should wait for feedback. Hours passed without feedback, when contacting their call centre, they tell me to wait. I did not receive feedback the entire day and had my delivery rescheduled for 3 days later. Their call centre were no help, were majority of the time I was forwarded between the takealot call centre and Mr d foods call centre as neither knew who to deal with deliveries. Very disappointed with this service, will continue to use e-commerce services who provide much better customer services.