Takealot provides absolutely no feedback where my order is

Good day Takealot

I ordered an Ice Maker on Tuesday, 25th of December. I know this is silly season and that I only receive bad delivery from you during this season, but as your support is utterly shocking, I had to complain about it this time.

The estimated time of delivery was 31st of December. The address I choose was my folk's home as I was going to be there around New Years so I figured that the product would be delivered there while I was there. According to the Takealot app, on the 28th of December the courier company, Fast and Furious, received/loaded my package. I know that you guys use additional/alternative couriers during silly season, I just hoped that this would be different this time (twice in the month of December has my Takealot Packages been delivered after hours at a work colleague's house... fyi same courier company). Ok, so on Wednesday evening (2nd of January) I contacted Takealot via FB Messenger (not on their FB page as I thought this could easily be resolved during the chat) and I asked that they follow up on my order as this is a few days late now. Till this moment there hasn't been reply from Takealot in regards of where my package is and when I will receive it. Yesterday afternoon I reached out to a few people to get a number of a driver from F&F and hopefully he can direct me to the person responsible for my package as Takealot don't know where their customer's package is (same happened in December 2017; I also had to contact the couriers myself and after 3 different couriers had subcontracted the parcel out I got hold of the person who had my package - again no help from Takealot). Now I hear from the driver that my package would only be delivered next week, still no feedback from Takealot regarding my delivery date. The worst is, I have to arrange for a lift at my own expense for when the package will be delivered as I'm not at that destination anymore (I'm over 120km further away).

My order no is ********** 2.

It is sad that Takealot uses sub-par courier services during the holiday season. I understand why they do it, but if they keep using these couriers maybe provide a better parcel tracking on their app/portal and change the estimated delivery date? And if Takealot can't even track the parcel how should the customer be able to track it? This is unprofessional to say the least