Takealot protects ******

On the 4th of April this year two payments came off my credit card amounting to over R 14000. I immediately called Takealot to stop the payments. They verified the amounts and times of payments as well as that I had no order with them since the previous December but would not stop payments without order number. Instead they proceeded to deliver goods purchased with my money to person’s unknown within 48 hours. I was then informed that they could not reveal any details to me as they had to protect their client. Not sure what that makes me? My bank took a full 7 weeks to inform me that they would not assist me - a bit sad considering I have been with this bank for over 40 years, but I giess as a teacher I’m just a tiny little fish. The detective in charge of my case I can never get hold of. A lawyer I cannot afford.