TAKEALOT promises: Epic fail

I purchased a Lenovo notebook from the then [URL Removed] in November 2014 and got excellent service. It has been a while that I realised the notebook doesn't always charge properly, until 3 weeks ago, it simply stopped charging altogether. I lodged a telephonic complaint on the 4th of November. Olivia assured me that the courier company will phone me within 24 to 48 hours to arrange for it to be picked up. I didn't hear from them. <br> <br> On the 10th of November, I emailed Olivia again, and got a response from Basheerah on the 13th, saying that my address is faulty, which I checked and explained to be correct. It was delivered here after all. Since then, I have had several \rate my service"emails"