Takealot profits from Covid, but provides no telephone or online agents for refunds

Takealot is a better disappointment 2 out of 3 orders have been faulty or the latest case, delivered completely the wrong items and have not yet refunded my R11,997 for items they do not have in stock (3 x Sony WF-1000XM3 TWS Noise Cancelling Earphones - Black).

Worse yet, like all "Online Stores" in South Africa, they provide no telephone contacts nor even online agents, claiming the reason is "Covid 19". Call Centres have always been exempt from lockdown, and certianly TajeAlot has PROFITED enormously from the Coronavirus pandemic.

How many others has it stung in its disgusting display of a lack of customer service?

These companies should not be allowed to do business, it is legal requirement that all companies have a contact phone number. Their reference to me was "RRN-55d4-df59" - I shall be lodging a complaint with the DTI and Covid hotlines.