Takealot: poorest level of customer service / caution against buying large items from them

I bought a couch from Takealot on 30 March which was delivered on Thursday 18 April. It was collected for return to Takealot on Friday 19 April and assigned as delivered back to the warehouse the same day. On Thursday 25 April I received a call from a gentleman who informed me the couch had been delivered to his house. I phoned Takealot and told them to find out what had happened and to collect the couch. They didn't know anything about it and didn't know where the couch was! I gave them the contact details of the person whose house it had been delivered too. Further phone calls and emails to them post this communication and I was repeatedly told that it had been escalated. On 7 May, I received a call from Takealot saying they would refund me in the interim and find the couch afterwards. The refund did not happen. They asked me the address of the couch that they delivered to and since I didn't have it, they asked me to get it! I gave them the gentleman's number once again and thereafter I was notified that they would collect the couch and send it back to me, I was to action a refund request again and they would collect it from. I told them that this would not be happening. Needless to say I had a call today from the delivery man to say he was outside my house to deliver the couch that I had sent back a month previously. I sent him and the couch away. The saga continues but I caution anyone buying large items from Takealot.