Takealot poor service, refund my money

With order number ********** 4 I bought online for R19 999 and the company did not deliver as scheduled. I called and no one could tell me where is my parcel. On their tracking division its updated as having handed over to Dawn Wing couriers, I called the courier who disputed this and indicated that the MDX ********** 0 track number I was given does not exist. I called Takealot back and requested Sheham to transfer me to her supervisor, she put me on hold for over 42 minutes without assuring me that my call is being attended to. Earlier when I spoke to Kelly she said they do not have the contact details of the courier, how so if this is the company carrying out your services I asked. Sheham was rude. On their trading hours notification it is stated from 8:00 to 22:00, I called at 19:10 and the voice over indicated as closed. This is misleading, same as their tracking notification. Worse of all, on their app there is no option for cancelation and refund. Poor service, employees not open with policies, no turn around time given, refusing clients to escalate matters, no accountability, no feedback given, the list is endless.