TAKEALOT: POOR SERVICE & ****MERS

I am in great dismay and understandable anger. I ordered an Iphone 11 and its accessories on the 26th of June 2024, on the 29th of June around 10 am I received the wrong item. I got the phone accessories (Screen protector and cover) but did not receive the iphone insteand i received a Vassaline body lotion.I throughout the day on the 29th called and tried to reach out to anyone to assist on this as i was flying out the day after and needed this matter resolved ASAP on that day but i was told that's not possible, i lodged a return ticket with Luvuyo one of your works and he said i can go to the Randridge Park mall to drop off the wrong item. I did just that around past 1 i headed to the pick up in Randridge and on my arrival I was told that to return and item i needed to be sent a Barcode to scan in the return, Luvuyo failed to tell me that as it was my 1st time returning an item & did not know the procedure( mind u before all that i was sitting over the phone waiting to be assisted but no one was able to) I left the package at the pick up point and the lady there told me she will reach out to Takealot and see why i was not given a Barcode but given the reference number ( MRRN-P5Q9Y-J6PN). Thereafter I will get an email acknowledging the return and it will take 3 days for me to get the correct order

I did not get that mail after I left the pick up point. After leaving the pick up point I called Takealot again to try to get more clarity on what was going on as I did not want it to seem like I did not return the package since it had not been scanned in when I left. Still no one was able to help me. I then sent Luvuyo who I spoke to initially and told him why did he not share the barcode with me, he said because it is a drop off it does not need to be scanned in and 3-5 min later i received a mail with the barcode (so now whos the idiot/ confused on between their consultant and me?) I had to drive back to the pick up point and they then scanned in the return. I have been awaiting feedback and no one has been updating more nore has the return progress on my profile since the 29th change. I reached out on Twitter out of frustration as I needed the item ASAP, needed it when I left JHb last week but as you know I got body lotion instead. No one when I call or send email responses bank to me with a solid way forward. In the response I got on the twitter account was that apparently the wearhouse packaged the correct order. but how when i received the body lotion and have proof of that

Why do I have to jump all the hoops to get what I paid over 10K for, Takealot’s messed up or they clearly have ******* in their company because as of my research to date I am one of the thousands of people this has happened to. I need answers and my money credited back to my account. It has taken a whole week to get my correct item, i now want this resolved and my money Credited back to me ASAP.