Takealot Poor Service Delivery

I closed my account with Takealot today as they have taken 7 weeks of false promises to refund me R129.00 for a faulty micro SD card I returned and have accepted that I will not get a refund. I returned the item under MRRN-WZ5WG-N7YZ on 8 August and have communicated to close on 5 different agents and all they do is apologies for their stores failure which is not my problem and they should not even mention their store to me as all I need was a refund. I spent from 2018 a considerable sum with them from Printers, cellphones Tablets and many other items and estimate close on R50k was spent with them. I gave them 1 Star as I cant give them zero stars.