Takealot Poor Service Delivery

Once again Takealot has shown Poor Service Delivery. I literally gave up on Takelot when they messed up my Christmas order for my kids. Promised to deliver before Christmas and only way after Christmas a parcel came with Up2 NO proper apology or compensation for their Poor Service. Few years later I'm to order something again for my kid and this time again my Order is messed up. How on this platform do you mess up another order and the excuse is insufficient Address I enter an address for deliver. Then I noticed that theirs goin to be a delay with the order due to 1 item. I call in. I explain to an agent that I won't be available at my home address and need to change over to my work. We cancel the 1 item so that my good arrive Saturday passed with no Call. No email. No sms.from takealot. If I check my order it says insufficient address. So why would your Agents do this and make the customers wait lengthy periods for goods that have a time frame. If you advertise a date and cannot make it then show customer care with calling the customer and giving them an explanation to why the goods are delayed. You takealot have messed up yet another order and this time I will want proper management handled apology towards my order