TAKEALOT - Poor service and no delivery

Original order on 08/04 wasn't delivered due to ID required by my domestic, but the following day the order was incorrectly delivered to a different complex and left with a security guard without ID - RIDICULOUS!!!!!!. They were unable to retrieve the parcel so after many calls to remind them, they delivered a new package to me on 13/04 with part of the order only. After many calls to try resolve the order and delivery of balance of items I received another delivery on 18/04 but still 8 items short. NOT ACCEPTABLE!!!! After calling them they realised its because they were out of stock completely. The order is a complete mess up, all I want is my original order found and items outstanding delivered to me, I have spoken to the delivery team manager who is trying to sort it out but this has taken far too long!!! During all this we have been on twitter with TAKEALOT to sort this out too, whoever their staff is handling responses is a **** and very rude, they also refused to give us their name. We have spent tens of thousands with TAKEALOT but am reluctant to buy with them again. I'm expecting full compensation for this mess and waste of my time...