Takealot poor service

I ordered stuff from Takealot last week that arrived 3 days after ordered at the correct address. I ordered some more items a day later (to the same delivery address) with a promised date of 17 Sep. the 19 September I queried the absence of delivery to a rude lady from Takelot. She could not help me, only told me that they could not find my address and the parcel had gone to the wrong Warehouse. I phoned again 6 hours later and spoke to a male person, which was more helpful, but with no success. It is now Friday afternoon, with no word from Takealot after two emails sent to this last person. Take into consideration that I must stay at home, just in case they decide to deliver at any unknown time. Poor show from Takealot without any sign of customer Care.