Takealot poor service

Takealot has a technical glitch on their debit card payment process. I emailed them twice and no assistance at all. All I wanted to buy was a blender and a soundbar. I was told to send screenshots of the issue as well. Currently, I am still receiving Blue Dot and how was our service emails. Really guys? Is this the best that you can do? Wait I know, you don't need the business