Takealot POOR POOR SERVICE

I ordered a sneaker on Takealot in Oct 2020. When i received my parcel, i put on 1 shoe to check the fit only to find out that the make was too tight. I logged a return to on 04/11/2020 and by 09/11/2020 my return was declined on claims that i had used the item. I found this rather unfair. Its been over a month and i still have not received my item back. Takealot is unprofessional and I am never buying there again!!!