TAKEALOT POOR DELIVERY SYSTEM/LAZY DELIVERY STAFF

So I ordered a product on takealot on 14 November 2018 which was said to be delivered on 16 November 2018. Nice thats quick and easy. On the 16th I get an SMS at 11h27 that my order will be rescheduled due to no recipients at the delivery address, which to my amazement is complete nonsense as there are ALWAYS people at the address, its a bussiness address, there are people there from 7h00 to 18h00 EVERY.SINGLE.DAY. So at 11h35 I call the takealot customer support line to find out what is going on. Why is my package not delivered and why has no one tried to phoned me. I get products delivered from a variety of online stores on a weekly basis to the address with no problems. If they struggle with the address they simply phone me. The customer support was absolutely USELESS in helping me in any way. They could not phone the driver, they could not give me contact details to phone the driver, and plainly they could not do anything but raise a note. SO WHATS THE USE OF CUSTOMER SUPPORT IF YOU CANT BE OF ANY SUPPORT?! So my delivery is rescheduled for monday the 19th of November (TODAY). I get to the address at 14h38 and I decided to phone customer support at 15h48 to find out if the driver is in the area. I am told that the driver only has my package left to deliver, and so I wait at the gate. At 16h10 I get an SMS that my package could not be delivered due to no recipients at the address. HOW IS THIS POSSIBLE??????? I'm literally sitting at the gate waiting for this delivery. I phone customer support AGAIN to which I'm told the driver will phone me when the package is delivered. HOW DOES THAT MAKE ANY SENSE? Deliver my package to me, and then phone me as well to tell me my package was delivered. This is the work of a mentally dysfunctional person, seriously. To be honest, I have NEVER had any trouble in the past with deliveries from takealot, and I personally think it is a lazy driver not willing to do his job. A lazy driver who wanted to knock-off early on a friday, and a lazy driver who did not want to take 5 extra minutes on a monday to complete his job. I refunded to product as I am not taking nonsense from people, WHOM I ALREADY PAID, because they are too lazy to do their job, and unfit to keep their company name high. I WILL NEVER EVER ORDER FROM YOU AGAIN! AND I WILL ENCOURAGE EVERYONE I KNOW TO DO THE SAME.