Takealot - Poor Customer Service and making mistakes with my orders.

<p>I ordered 3 T-Shirts from Takealot, they were too small so I immediately logged a return on the website. </p> <p>I then get an email saying that it was successful etc. and a courier will come to pick them up on Monday and deliver the replacement items (larger sizes). </p> <p>I then get an email saying one of the items isn't in stock and must be returned for Takealot Credit instead of an exhange for a medium. That's fine, so I phone Takealot and ask if I can get that Credit as currency on my Bank Card (original payment method) instead. She says yeah that's fine I must just convert it once I get the email saying its been refunded. </p> <p> </p> <p>So Monday rolls out and the courier comes to pickup my 3 shirts - He says 'wait a minute this isnt right. I only have paperwork for ONE T Shirt, I'll take this one you gotta call Takealot and find out about the other two.' </p> <p> </p> <p>So I phoned and they told me these two shirts were changed to exhanges at the Takealot warehouse - I never authorized this, but I told him no its fine I live close to the warehouse I'll stop by and have a look. </p> <p> </p> <p>Lo and behold, the items aren't ready. So there I am, at the warehouse, trying to resolve something that should already be done. So the Service Accosiates there are very friendly and I appreciate that, but it doesn't resolve my issue. </p> <p> </p> <p>They told me the one T Shirt was set as a replacement and not an exchange (I dont know why, they all cost the same amount regardless of size and I listed them all as exhange, not replacement - why would I need a replacement of the same item that doesnt fit?)</p> <p>They said this is because it was done within the first 7 days, I dont see how that's relvant but okay.</p> <p> </p> <p>So they managed to get me one T shirt, but now I'm still missing the other one and one is with the courier and who even knows what else will still go wrong. </p> <p> </p> <p>Now I gotta go back tomorrow, that's like 3 repeat contacts and twice that I must personally go into the warehouse to resolve an issue. </p> <p> </p> <p>This is very frustrating and I don't recommend anyone buy clothes from Takealot again. I say that as someone who has been using them for 3 years already. </p>