Takealot poor customer service

I purchased a 95l Hisense chest freezer from takealot at the beginning of November. I was really excited as I had wanted this product for a while. I eagerly awaiting delivery of my item and when I received it, it was dented on the both sides. I was absolutely disappointed as I had done shopping and needed to make use of the freezer.I immediately ordered a replacement freezer. This process take another week in between collection and delivery of replacement freezer. To my absolute disappoinment, the replacement freezer was even more damaged than the first one. I requested a refund and still had to pay delivery charges for something I don't have, let alone having to make arrangements to have someone available at home for collection of damaged items twice. I have lost faith in takealot and it's astonishing how acceptable it is for them to deliver damaged items twice with not much care as to the disappointment and inconvenience to it's customer. Thanks to Makro for saving the day.