Takealot poor communication on returns

This is the worst experience I have had with takealot. I have ordered a tent , well in Advanced for a camping trip scheduled tomorrow. Unfortunately they sent me the wrong tent, luckily I opened the tent and set it up to realize they sent the wrong one. Mistakes happen , I'm very understanding but some communication on the way forward will be wounderful. I have asked for a collection and to send through the correct item. This was 5 days ago. The only correspondence I've gotten are email ls saying we are resolving the issue woth our returns team , no communication whatsoever ever as to what the the solution is, after numerous emails. Extreamly unacceptable ,especially as I made it well know the urgency of the delivery.

I have even phoned the call center 3 times.

The first 2 times I got through after about 5 min waiting on the line asking that someone with some higher Authority to phone me and resolve the issue. Surprise, surprise, no one has phoned me.

Today I phoned for the 3rd time held on for 12 minutes and eventually put the phone down as no one answered.

They say customer service is their main priority but they won't even pick up and phone and phone back.