Takealot, please make a plan

Order *** I placed the order with you and was delivered today, the box was damaged and opened, it is batteries for my wheelchair, the small bags on the batteries had nuts and bolts in to secure the wires to the batteries There is scuff marks on the batteries, quite honist looks like old batteries, I been waiting for these so long and now you do this, my wheelchair is my legs, I can't wait for a Return Thea resent, and with Xmas how long will that be??