Takealot Payments systems is a Mess

I made an order on Monday the 13th, paying through PayFast after struggling to pay with eBucks. For some reason the payment didn't not reflect on Takealot.com. I contacted them within Ann hour and was told to wait for two hours, end of the day I called and was told they will look into it. Next day I emailed and was told to contact PayFast (the payment platform) my self. At this point I was frustrated but I did. Thursday, still nothing and I was supposed to have received goods on Wednesday, I called and the lady managed to call payfast and said they confirm receipt of funds and what should they do with it. I said credit my account so I can reorder. On the 17th I received confirmation from Payfast that they have allocated to the funds to Takealot.com. its now Monday and the funds have not reflected on my takealot account. I tried to call in the morning and there was no answer for 5 minutes, just reached at 1pm and the lady said she does not know what to do, even after I gave her the case history asked her to check emails for proof of payment and confirmation from Takealot.com. she couldn't tell me what steps I need to take next. I am at a loss ... was I ****med?