Takealot Payment ****

Good Day I am writing this review and report against Takealot that has been the worst ever service provider I have come across. In April 2018 I purchased a smart watch to the value of R285 then I did a once off payment and the wrong reference number was used I then immediately did another once off payment so that I could get the watch in time for my sons birthday. Since last year April 2018 till to date February 2019 I have been battling to get my money refunded from this **** of a company. I have sent over 30 emails and my husband as well We deal with different agents and everytime I get requested to send my bank statement with my account number and name of the account holder and also the payments that was done which I have sent through more than 10 times already all at my expenses. I have called the call center to the point that I have purchased over R300 in airtime and not to mention my landline that is being billed trying to get hold of someone to assist. It’s always the same reply please send the bank statement and then I do it all over then it’s finance can’t seem to assist they must locate the payment then it’s another wait and months and days go by and no feedback surely there must be some sort of financial management in place that can see unallocated payments and make sure that people gets their money bac**** And to top it all off the smart watch is not even working it worked for all of 4 months and is now just broken and doesn’t want to read a sim card and imagine me going through them to get it repaired if I can’t even get my own money bac**** I am planning to take this matter way further as it’s not about the money but the principle of doing right by your clients People I have dealt with

Brian B Palesa M Papama Nyati Mel

The list goes on I just want my money back from this ******** and will never recommend them to anyone again!!!