Takealot Pathetic Service and Pathetic Customer care (none at all)

I meticulously went through the hundreds of replacement chargers on their website. I choose the right one for my computer. They sent me the wrong charger. I immediately logged a return. They have one process for all kind of returns and do not differentiate between customers mistake and your company mistake. My case is a simple case of Takealot messed up. It took 2 days for Request return and Eligibility check then 3 days to pick up there mistake, then 3 days to inspect return before they decide what to do. At First stage already they knew you were in the wrong and should have IMMEDIATELY sent the correct product as ordered (collecting your mistake and delivering at the same time to SAVE TIME. Now I have to go through a lengthy process that is standard for all returns.

I tried to call. No customer service number on the web. Sent many emails without prevail. The CO has a “Customer smile guarantee” Takealot are only looking for the intrest of the Company first and foremost and if the customer have a smile it is an added bonus. This is why you have bad customers service.

Secondly: The product I ordered is correctly printed on the box they sent me. The problem is that the product inside do not match their product description. That means that ythey are either selling cheap ripoff imitations with even the wrong specifications or their staff are *********** placing the wrong product in the wrong boxes.