Takealot pathetic service

Order no *** placed on 26 Jan and delivery date scheduled for 30 Jan. On 29 Jan I received an email advising "parcel lost in transit ". Address was to a Takealot pick up point. How do you loose a parcel in transit to your own pick up points??? Then to add insult to injury I received another email on 29 Jan saying *great news* , my replacement order is being processed. Having being inconvenienced in the 1st place , how does Takealot deem this to be "great news"??? No apology for the inconvenience from Takealot!!! Absolutely disappointed as this was my 1st purchase and a birthday gift that now arrives late. I think your service is absolutely pathetic and your customer service sucks This is definitely my 1st and last purchase from Takealot!!!