Takealot pathetic non correspondence

I ordered items and decided to cancell them. 4 weeks down the line no email explications, no correspondence nor my requested refund. They then decided to send me 1 of the 3 items ordered (cancelled) at full price of the 3 items combined. I then decided to accept the 2 cancelled item but to no avail. No correspondence from them whatsoever. It's not about the money paid, it's about non correspondence to let me know what THEY ARE DECIDING TO DO WITH MY MONEY OY OR GOODS.