TAKEALOT - PATHETIC

URGENT COMPLAINT – Order *** Delayed Repeatedly

Hi Takealot Team,

I am extremely disappointed with the service I have received regarding order ***. I placed this order on 26 November, before Black Friday, with an ETA of 2 December. Since then, the delivery date has been changed multiple times — first to the 3rd, then the 4th, and now only 10 December.

This is completely unacceptable. The item was purchased because my husband’s phone was ******, and we urgently needed a replacement. I deliberately did not cancel and reorder during Black Friday deals because I trusted your original ETA.

When I contacted your call centre, I was told only that I could “cancel or wait”, and that you are waiting for stock. No escalation, no attempt to contact the supplier, and no effort to resolve the issue. This is not the service I expect from a company of your size.

Furious Customer