Takealot pathetic customer service

Saw a guitar case n purchased it for a 21st birthday party.takealot sent the wrong case and I called to notify them with no response.i had to constantly call to get it sorted eventually they picked up the case but still delivered the wrong item. Tried to contact the mangers but they refuse to talk to customers!!!!yet they are CUSTOMER SERVICE MANAGERS I wasted close to R350 on airtime and R200 on data calling and emailing them with no response and all I get is I will get the manger to call you yet nothing happens They throw a R100 voucher at me for the 1st incorrect item and then another R100 for the 2nd incorrect item makes No sense because to me they just bribing me to shut up The managers are the most unhelpful individuals I have ever met and I don’t see the need to have customer support opened till 8pm daily when they can’t talk to customers Now I know why South Africans rather buy from wish and eBay instead of local suppliers because of the incompetence and lack of dignity they treat their customers with At least with wish and eBay if they are in fault they refund the client and correct the order but takealot management refuses to rectify anything I hope this gets to higher management because I am sitting waiting for a 21st gift that was suppose to b delivered 3 weeks ago To me this is just ***** because they are taking my money yet giving wrong items and not rectifying anything