Takealot - Pathetic

Twice delivered wrong/damaged products. Its been going on for more than a month. Every time I'm paying their same-day delivery fee, only to deliver 2 days after. They still charge me for same day courier. After communicating with Customer Service, you get ignored.

According the representative, he promised to credit my account. But with no avail, he never even rep**** after the fact.

I've had to return the same product 3 times already and they just have no urgency in revoking this matter.

Never ever will I recommend or suggest buying from them.. False Adverti*****t, Extremely Poor Service and Just so unlike proper business ethics practice. I still haven receive my "Product/Refund/Credit.

Date Time Status 2021-09-05 15:41 Return requested 2021-09-05 15:41 Eligibility confirmed 2021-09-05 16:11 Collection scheduled 2021-09-07 15:30 Received at warehouse 2021-09-07 15:31 Return successful 2021-09-07 16:14 Replacement ordered 2021-09-07 16:14 Replacement ordered 2021-09-07 17:14 Awaiting exchange 2021-09-14 11:39 Received at warehouse 2021-09-14 11:40 Return successful 2021-09-14 14:04 Account credited 2021-09-14 14:04 Return concluded

I then app**** my credit to another product & yet again delivery was 2 days late. They then delivered a whole different product. Not at all what I ordered. + Components were missing.

I then phoned Takealot customer services to find out what's going on. The rep then sent me a E-Mail requesting photo's of the package. Stating that she'll escalate the request & get my refund/credit promptly

Mariska.M (takealot.com)

Sep 16, 2021, 10:50 GMT+2

Hello Ruben

Thank you for your call.

As said, please can you send me images of the below:

An image of the box, showing the white label An image of the actual item, and its barcode. Also, confirm if the package was properly sealed.

I will reach out to the relevant department for confirmation of the stock and will revert as soon as possible.

We will send you a replacement once we can confirm that we have 1 for you.

I apologize for the inconvenience of the matter and will try to resolve it soonest.

Kind regards

Mariska.M

Mariska.M (takealot.com)

Sep 17, 2021, 10:13 GMT+2

Hello Ruben

Thank you for your responses.

I apologize for the late reply. Your item needs to be at the warehouse before we can credit it. It will be collected today, and the evaluation will be done soonest.

I am so sorry for the inconvenience.

Kindest regards

Mariska.M

Date Time Status 2021-09-16 10:38 Return requested 2021-09-16 10:38 Eligibility confirmed 2021-09-16 11:08 Collection scheduled 2021-09-21 15:00 Received at warehouse 2021-09-21 15:02 Return successful 2021-09-21 15:02 Return successful

It's been the worst experience ever, & I keep paying delivery fees which is ********l.

Please help to log a case with the consumer ombud.

Thanks