TAKEALOT PARCELS MISSING IN ACTION

How difficult can it be to track 4 parcels which were apparently delivered on Saturday..... but weren't - despite the driver phoning me to ensure he was at the right address. Takealot does not like having personal contact with its customers so you can only email them. I emailed at 9.33 this morning - got an automated response and then another from Yanga T informing me that my query had been escalated to the relevant department and as soon as they have feedback they would let me know. Almost 5 hours later and still no feedback.