Takealot ****. Paid order was never delivered. Order status show delivered

On 13.082025 i made an order on Takealot. 18.08.2025 i received a notification that my order was delivered. But that was not true. Nothing has been delivered and i did not receive any call from any courier regarding Takealot delivery. I tried to be patient but 25.08.2025 i wrote to Takealot yet today on 28.08.2025 i still don’t have my order and Takealot has not provided any feedback