Takealot - Paid - Nothing Received

Never had any issues with Takealot until now, ordered my sons Christmas presents weeks ago only to find out it has been delivered to the wrong address after which the courier phoned me to confirm address and then rescheduled only to deliver it to the wrong address any way. Best part apparently we signed for this order. After a week of phone calls and unable to get hold of an entire branch no progress what so ever. For 3 years now they have been delivering and collecting from the same location now suddenly this. What is one to do, now my son has to go Christmas without presents which we purchased with our hard earned money. All because of someone else's incompetence. Unacceptable will definitely not recommend or support them any longer.