TakeAlot out of me

Wed, Oct 17, 9:48 PM I placed an order ********** 0 using my Discovery Miles, ensuring the total exceeds R450 to qualify for the free shipping. I searched your website using:

Sony Xperia XA2 Ultra Screen Protector

The result returned with Digitronics Premium Tempered Glass for Sony Xperia XA2 which I then ordered.

I received my order on Tue, Oct 23 and excitedly opened it up to affix my screen protector to my handset, as I've been waiting for it before I use it.

Opening the package I saw the screen protector doesn;t fit the entire screen and immediately e-mailed you via the help pages on your site.

Talitah handled the request and we had a back and forth comunication between each resulting in her evenntually contacting me, guinding me on what to do to return the item and I specifically asked if there's no way to just exchange it where the courier can collect the incorect item along with the replacement of the correct sized item.

She stated that the option will be available on the website and everything will be ok from there, but should I run into any problems, I could just let her know.

I let her know that I succeeded and the next day, I receive and email from Fareeha requesting images, etc.

Then I get an e-mail from Lestine the next day stating that the return has been approved for collection and once received at the warehouse, will a credit be app**** and you may purchase the preferred item

Why was I not told that the images would be required? Why was I told that it could be exchanged?

Now I have to wait for your warehouse to get the item, then my account credited to purchase the correct item and encounnter shipping charges, when the initial order never had shipping charges attached to it and had the item been exchanged as initially requested, it too would have been avoided?

So much so for simplifying to make it easier for customers.

In various communications with this query, I've spotted Grammatical and Spelling errors which I pointed out, I thought you valued smart dedicated results orientated team players?

I've enjoyed my experience with TakeAlot since the days of Take2 until this recent experience making me feel that you TakeAlot out of me.